Home / Technology / Some OnePlus 5 phones might have a problem with emergency calls

Some OnePlus 5 phones might have a problem with emergency calls

OnePlus 5 users are reporting an emergency systems flaw.
OnePlus 5 users are reporting an emergency systems flaw.
Image: raymond wong/mashable

OnePlus, the startup phone company behind the well-reviewed OnePlus 5, appears to have an issue with another sequence of numbers. Unfortunately, that sequence happens to be 9-1-1.  

A video shared to Reddit shows one of the sleek new phones rebooting immediately after being used to dial the three-digit distress code in a test run, making it impossible for its owner to reach a dispatcher in the event of an actual emergency. 

OnePlus owner Nick Morelli posted about the flaw on the OnePlus subreddit, noting that he was able to replicate the reboot process over multiple test calls. 

The video shows the Android phone recognizing the emergency protocol, flashing a bold SOS icon onscreen. But the phone doesn’t appear to actually dial the number (Morelli turned the speaker on to demonstrate the dead noise after placing the call), and after a moment, it immediately reboots.

Check it out below. 

At least one other OnePlus owner commented on the original post, reporting the same problem. Others speculated the issue might stem from and issue with connections through the enhanced 911 services code or the phone’s GPS. 

When we tried to replicate the problem on our OnePlus 5 model at the office, we found that the phone worked properly. It completed our test 9-1-1 call without a hitch. The flaw doesn’t appear to be widespread either, but it’s still a concerning issue given how important this particular function is.

Mashable reached out to OnePlus for more information about the supposed bug, but did not receive a response.

The Next Web, however, did hear back. The publication was told OnePlus has contacted Morelli about the issue and are currently working to resolve it. If you have a OnePlus 5 and find the flaw in your device, the company says to get in touch at [email protected] 

Http%3a%2f%2ff.blueprint.mashable.com%2fuploads%2fvideo uploaders%2fdistribution thumb%2fimage%2f80762%2f373b17f2 226a 4371 bca6 1618cff8be8d

Let’s block ads! (Why?)

Mashable

Leave a Reply

Your email address will not be published. Required fields are marked *

*

Read previous post:
Snapchat’s Foursquare and Factual partnerships double geofilter usage

Borrowed location databases are paying off big time for Snapchat. They allow users to turn any nearby landmark or business...

Close